Corso Business Relationship Management English Version



The IT & C is becoming increasingly important in the execution of business processes, and is the cornerstone for the provision of services to clients. The role of the Business Relationship Manager, using a set of skills organized, aims to provide the link between the needs of business and technological capabilities now increasingly necessary. This role is in fact formalized (together with its support processes) in IT Service Management, both at the Best Practice level  (ITIL®, COBIT®), both in the ISO/IEC 20000 standard. However the focus in these areas is mainly tactical, without providing, if not in small part, that strategic vision necessary to ensure the companies to make the best use of the opportunities and potential related to IT (or any other enabling technology). The practices of IT Service Management, seen in isolation, may in fact only enhance existing services, not to provide the radical innovations of which the business needs more and more, and are handled only through an integrated approach such as that offered by BRMI® approach. The course is accreditated by APMG The course entitles you to a PDU number for the purpose of PMI certification equal to provided hours


  • Introduction to BRM - aims and objectives of the BRM role; its importance and its evolution lines.
  • Service delivery - Projects, Programs and Portfolios to increase the value delivered to the business; services as a value; principles of service management and lifecycle services from the BRM.
  • BRM and organization - Business Demand and maturity levels; impacts on  characterizations of the role; maturity drivers and tactical and strategic implications; operating models for BRM in the Decision Making process; organization's role and relationship with other business structures.
  • Technics - Links between business results and corporate strategy; Capacity planning and Value Management; Business case as a tool to connect the strategies (business, the supplier's portfolio) with business priorities and to communicate the business value.
  • Skills involved - Motivating stakeholders to strategic change;  management of key roles; Govern the change also on an emotional level; mitigate resistance to change; influence secondary stakeholders; define the value proposition.
  • Case studies and exam simulation.


IT & C Managers; managers and staff of IT & C planning and control; Corporate executives responsible for IT; Business analysts; anyone interested in developing a deeper understanding of the relationship between Business and IT


Knowledge of the issues of the management of IT & C based services
I nostri corsi sono finanziabili attraverso i principali Fondi Interprofessionali. Contattataci per ulteriori informazioni.

Durata: 3 giorni
Prezzo: 1.600,00 €
+ 352,00 € IVA

Totale: 1.952,00 €

R.E.P. logo, PMP®, CAPM®, and PMBOK® are registered trademarks of the Project Management Institute, Inc. ; ITIL®, PRINCE2®, Swirl logo™ sono marchi registrati della AXELOS Limited.; COBIT® è un marchio registrato dell'Information System Audit and Control Association (ISACA) e dell'IT Governance Institute; BRM® e BRMI® sono marchi registrati del Business Relationship Management Institute, Inc.