Effective communication at work is the key to success. This preliminary workshop gives simple indications on how to better communication and be clearly understood, how to identify problem areas and give conflict resolution, recognize body language and display the correct signals.
Participants will gain awareness of how good communications skills can facilitate communication and effective work relationships to improve productivity within the business and achieve its goals.
Different types of Communication: Where, When, How - Written /
Telephone / Verbal Communication, Knowing your Audience, Creating contact,
The image you present, First impressions
Recognising Poor Communication Vs Good communication: Adapting
the level of language to knowledge of listener, The use of Formal and
Providing information: The aim and objective, The right amount,
Bringing non-verbal and verbal communication together, The use of voice
Body Language and Non-verbal Communication: Bringing non-verbal
and verbal communication together, Voice and attitude
Appropriate attitude: Listening, understanding, asking questions
and verifying accuracy, Creating contact, Listening actively, Interpreting,
Sharing, Building Trust, Making a connections
Keeping to the point: Monologue Vs Conversation, Soliciting
opinions and responses
Introduction to the four basic styles of communications: Passive,
Aggressive, Passive-Aggressive, Assertive
Practical Exercises and Role Play
To all those who want to make their interpersonal relationships positive, supportive, clear, and empowering whether the relationship is with their supervisor, manager, customer or coworker.