Effective leadership drives all successful organizations. Leaders who inspire, make confident decisions, build teams to work together, empower employees and handle conflict can deliver results and services faster and better.
What is Leadership?: Communicating meaning, Leadership and the Organization, Understanding leadership, What makes an effective leader (traits approach, behavioral approach, situational approach) Leadership Management: Leadership Vs management, Key contributions from leaders/managers Leadership Styles: Leadership styles & personality traits, The traditional / negotiating / charismatic leader Leading a Team: Leadership & teams, Forces & leadership style, Readiness, Competency & commitment, Influencing skills Inspire, motivate or persuade: Exercising authority Expectations & Conflict: Managing expectations, Leadership & conflict (conflict development, dealing with conflict, responses to conflict) Lateral Leadership When Leadership goes wrong: Keeping leadership on-course General Review and Summary
Managers and anyone aspiring to a leadership position.
Knowledge of the English Language at B1 Level.
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